Bad news skills revisited

I've just received an e-mail from a reader that suggests my that using the telephone to deliver those ghastly diagnoses is quite simply that...bad news. I think I have a lesson or two to learn from those on the other side of the desk or phone line receiving this information.

If you have personal experience in receiving bad news and wish to comment on the way in which it was delivered, please share it! You can reply here or to my e-mail address judy.paley@femailhealthnews.com.

I'd like to include your stories in an article written for other primary care physicians. These would include only your first name. Let me know if I have your permission to do so.